I implement a structured vendor governance framework that includes:
- performance
- scorecards,
- SLA tracking,
- quarterly business reviews.
For multi-project oversight, I use a centralized dashboard that maps KPIs to delivery milestones. This helps me identify risks early and trigger escalation protocols when needed. I also ensure vendors are embedded into our operational cadence—not just managed externally—so they’re accountable and aligned with our strategic goals.